Privacy policy

Privacy Policy – Mystic Sanctuary

Last updated: April 8, 2025

This Privacy Policy describes how Mystic Sanctuary (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mysticsanctuary.co.za/ (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy in accordance with the Protection of Personal Information Act (POPIA). If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational needs. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and how we use it depends on how you interact with us.

In addition to the specific uses below, we may use information we collect to:

  • Communicate with you
  • Provide or improve the Services
  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect our rights, our Services, and the rights of our users

What Personal Information We Collect

Information We Collect Directly from You:

  • Contact details including name, address, phone number, and email
  • Order information including billing and shipping address, payment confirmation, email, and phone number
  • Account information including username, password, and security details
  • Customer support communications

Information We Collect about Your Usage:

  • Device information, browser type, IP address
  • Pages visited and interactions with the Site
  • Cookies, pixels, and other tracking technologies

Information from Third Parties:

  • Vendors and service providers (e.g., Shopify)
  • Payment processors for order fulfillment
  • Tracking pixels and analytics providers

How We Use Your Personal Information

We use your information to:

  • Provide products and services, process payments, and fulfill orders
  • Communicate about your account, orders, returns, or other transactions
  • Improve our Services
  • Send marketing communications only with your consent
  • Detect and prevent fraud or illegal activity

Cookies

We use cookies to improve the Site, remember preferences, run analytics, and tailor services. You may disable cookies in your browser, but this may affect some features.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors or third parties who perform services on our behalf (e.g., payment processors, couriers, IT services)
  • Business and marketing partners only with your consent
  • Affiliates within our corporate group
  • Legal authorities or in connection with legal obligations

Important: We will not process claims or issue refunds based solely on photos of missing items; we require verification that items were not delivered or included, to protect against false claims.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy or security practices.

Children’s Data

We do not knowingly collect information from children under 16. Parents may contact us to request deletion of such information.

Security and Retention of Your Information

We implement reasonable security measures. We retain personal information only as long as necessary for business, legal, and operational purposes.

Your Rights

You may:

  • Access your personal information
  • Request correction or deletion
  • Object to processing for marketing
  • Withdraw consent
  • Lodge a complaint with the Information Regulator of South Africa

Contact: info@mysticsanctuary.co.za / mystic.sanctuarysa@gmail.com